Refunds, cancellation and grievances

1. When we refund in full

If a resume file we produce does not open, does not keep the layout of the resume you gave us, or contains a skill, role or fact you never wrote, write to us within 7 days of the payment and we refund that payment in full. This covers a plan payment, a one-time pack and a top-up.

Tell us which file it was (or the job it was tailored for) and what is wrong with it. We do not ask you to justify it further.

2. Other problems on our side

If a paid run failed or produced a file you could not use for any other reason, contact us within 7 days of a payment and we will review a refund of the unused portion.

We do not promise interviews, shortlists or jobs, so we do not refund on that basis.

3. Cancelling a plan

Paid plans renew automatically until you cancel. Cancel any time from the Billing page; you keep access until the end of the period you have already paid for, and the plan is not charged again after that.

One-time purchases (8 tailors for ₹99, 25 tailors for ₹299) do not renew and set up no autopay. Their credits do not expire.

4. How refunds are paid

Refunds go back to the original payment method through Razorpay once we approve them. How long they take to show depends on your bank or UPI app.

5. Grievance officer

Risheek Mittal, Founder, SwitchWithAI. Email support@switchwithai.com.

We acknowledge a complaint within 48 hours and resolve it within 30 days of receiving it.

For anything else, write to support@switchwithai.com.