Privacy Policy

1. Introduction

SwitchWithAI ('we,' 'us,' 'our,' or 'Company') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you use our website (www.switchwithai.com), Chrome extension, and related services.

2. Information We Collect

We collect the information you choose to provide directly, such as your Google sign-in profile, uploaded resume files, extracted resume details, job descriptions you paste, and preferences you save inside the app.

• Google account profile details (email, name, picture) for authentication
• Resume source files (DOCX) and parsed content (skills, experience, education)
• Visual motif data from your resume (accent color, fonts, layout)
• Job descriptions you capture from LinkedIn, Naukri, or paste manually
• Tailoring outputs, session history, and usage data
• Application tracking data (status, dates, notes)
• Billing information (plan, payment history, usage counts)
• Basic technical information (IP address, browser type, device info, error logs)

3. How We Use Your Information

We use your information to provide SwitchWithAI services: store your workspace, parse resumes, tailor resumes for specific jobs, extract and inject ATS keywords, preserve formatting, show matching insights, and track applications.

We also use data to: secure the platform against abuse, improve reliability and performance, support billing and payments, respond to support requests, and comply with legal requirements.

4. AI Processing & Third-Party Services

When you tailor a resume or run a resume check, we send the text of your resume and the job description to Google's Gemini API (the Gemini Developer API) to analyse and rewrite it. Google processes that text under its Gemini API terms, which govern how long Google keeps it and what Google may use it for: https://ai.google.dev/gemini-api/terms

Other services that may access your data:

• Supabase/PostgreSQL: Database hosting (encrypted at rest)
• Razorpay: Payment processing (PCI compliant, encrypted)
• Google Analytics: Usage analytics. We never send your resume, job descriptions, name or email; your account is identified only by an opaque ID
• Sentry: Error reports from our website and servers, used to find and fix bugs. Reports are scrubbed of resume and job-description text and personal details
• Cloudflare: Network edge for our API, and Cloudflare Turnstile, a bot check on the free trial that receives your IP address and browser signals
• Vercel: Frontend hosting
• Oracle Cloud: Backend server infrastructure and hosting

5. Chrome Extension Privacy

Our Chrome extension can read job postings from LinkedIn and Naukri pages when you click the extension icon. It does NOT access your credentials, messages, connections, or private profile data. The extension stores your auth token locally for seamless login.

If you use the extension's optional "update my Naukri profile" feature, it uses your existing, already-logged-in Naukri browser session to upload your tailored resume file to your own Naukri profile — the same as if you had done it yourself. We never see, store, or transmit your Naukri password, and this action only runs when you explicitly trigger it.

6. Data Security

We implement industry-standard security: HTTPS encryption in transit, database access controls, secure authentication via JWT tokens, and regular security practices. However, no online system is 100% secure. Avoid uploading information you're not comfortable storing in a cloud-based service.

7. Data Retention

We retain your uploaded resume, tailored files, and run history for as long as your account is active, so you can re-download and review past runs. You can delete your saved resume from the studio at any time, and you can delete your entire account from Settings; both remove the files from our servers immediately (database backups age out within 30 days). Resumes contain personal details such as your phone number and employers, so we never use them to train models of our own and never share them with third parties beyond the services listed in section 4. Analytics data is retained for 14 months. The free ATS checker reads your resume to produce a result and does not keep it. It does keep anonymous result statistics: the score, the number of keyword matches, which of the checker's own checks passed or failed, the file type, page count and word count, which standard sections (such as Experience or Skills) it found, which skills from our own list of common job skills the resume matched or was missing, which page it was run from and an analytics ID. It never keeps the text of your resume or of a job posting, and a word that is not on our skill list is not kept. We may publish totals and averages from these statistics, such as how often a check fails or which skills are missed most, but never one person's result. When a check or a tailor run is linked to an account, those numbers are deleted with the account. We also keep a log of the steps taken on our pages (which page, which button, how long the page was open, how far down it was scrolled, how far through onboarding you got) against an analytics ID, so we can see where people stop. It holds no resume text, job-posting text, file names or email addresses. If you check a resume file and then sign up, your browser keeps that file on your own device for up to an hour so you do not have to choose it again; it is not sent to us until you press upload in onboarding, and it is removed once onboarding has saved it. If you ask us to email you (for example your ATS score, or job-search tips), we store your email address, the wording you agreed to, when you agreed, and the score on screen. We send one confirmation email first, and you can unsubscribe from any email we send. If you sign in with an emailed link, we keep a hash of the link's secret (never the link itself) for at most a day, and the link works once, for 15 minutes. Free resume builder: what you type into the fresher resume builder stays in your browser until you press Finish. Polish and the tailoring preview send only the text they need to our server and an AI model, and nothing is stored. The Word file and PDF we build for you are kept for 24 hours so the download and email links work, then deleted, and are used for nothing else. Your email address is added to our list only if you tick the box, and only after you confirm it. If you sign in to claim the free tailoring days, the resume you built is carried into your new account as your resume.

Free-trial checks (three free runs per device) store your IP address, a browser fingerprint, a hardware signature (screen size, processor count, graphics card name, time zone) and a small signed cookie that identifies your device, only to prevent abuse. The server deletes these automatically 30 days after your last free run; the cookie itself stays in your browser for up to a year unless you clear it, and signing in replaces the limit with your account's monthly allowance.

When you sign in, we link your account to the device cookie and browser fingerprint of the devices you sign in from. We use this only to count how many free accounts one device has opened (three get free runs) and to tell whether a referral was made between accounts on the same device, in which case no referral reward is given. These links are deleted with your account. A referral records who invited whom and whether a reward was given, and is deleted with the account of either person.

If you delete your account, we keep a minimal record of each payment you made (order ID, amount, date and plan — no name, email or resume) because tax law requires us to keep it.

8. Your Rights

You can access, correct, or delete your information anytime. For California (CCPA) residents: you have rights to know what data we collect, delete personal data, and opt-out. For EU (GDPR) residents: additional rights include data portability and erasure.

9. Sharing Your Information

We do NOT sell your resume or personal data. We share data with service providers only to operate SwitchWithAI. We may disclose information if required by law, court order, or to protect legal rights.

10. Children's Privacy

SwitchWithAI is not for users under 18. We do not knowingly collect data from minors and will delete any account discovered to belong to a minor.

11. Policy Updates

We may update this Privacy Policy as the product evolves. Material changes will be posted here with an updated effective date. Your continued use means you accept the updated policy.

12. Contact Us

For privacy questions or data requests, contact us at support@switchwithai.com or visit www.switchwithai.com/support